Good things: Staff is polite (or at least they were to me). They answer the phone. I was able to bring my car in next-day and had a call about my car within three hours. Bad things: I was told no new information about my car or what needed repaired. I was charged $135 for a diagnostic, which I was told would be free unless they had to take the car apart (they didn't). My brother-in-law picked up the car for me because of my work schedule and said it was an unpleasant experience. Quote was unreasonably high. Overall, I just feel insulted.