I'll start with the TL;DR: * provided a free diagnostic * complete transparency re: exactly what needed to be repaired * kept me abreast of updates * walked me through all of my options in great detail * available to answer all of my questions as they came up * professionalism at every stage * charged me nearly 57% less than what my dealership quoted ___ ___ ___ ___ ___ ___ One morning, I started hearing a knocking/rattling sound that I found very concerning. Naturally, I took my car into my dealership as they have been maintaining my car since I've owned it. Up to this point, I've always felt that they have had my best interest in mind and that I was treated fairly. I paid $300 for a diagnostic (which would go towards repairs), only to be quoted an astronomical sum (~33% of the current Blue Book value of my vehicle). Getting a second opinion was mandatory. Trying to find someone else to work on my car was anxiety-inducing. I didn't know anyone who "knew someone;" I didn't know who I could trust. There are dozens of mechanics in the area, and picking the right one seemed more like luck than a process. But after reading reviews of North Hollywood Auto Repair, I can attest to having a similar experience as nearly every other customer. Upon intake, John was able to point out the exact source of my issue, and he exhibited patience when answering my novice-level questions. I did not have to hound anyone to get a status update. There was regular contact from John or Dan as necessary. The level of transparency, integrity, and professionalism was refreshing. To everyone at NHAR, thank you.